Apply for the FNB Call Centre Agent Job 2025 in Randburg before 29 NOVEMBER 2025. This full-time opportunity offers excellent growth, collaboration, and career advancement at one of South Africa’s leading banks. Learn about the job requirements, benefits, salary insights, and how to apply online.
Introduction
First National Bank (FNB), part of the esteemed FirstRand Group, has announced an exciting Call Centre Agent Vacancy 2025 at its Randburg office. Known for innovation, inclusivity, and a strong commitment to customer service, FNB continues to shape South Africa’s financial landscape by empowering employees who drive real change.
This opportunity is ideal for candidates passionate about customer engagement, digital communication, and service excellence. If you have the right mix of adaptability, analytical ability, and enthusiasm for problem-solving, this position can open the door to a rewarding banking career.
Quick Overview / Programme Info
| Details | Information |
|---|---|
| Job Title: | Call Centre Agent |
| Company: | First National Bank (FNB) |
| Location: | Randburg, South Africa |
| Job Type: | Full-Time |
| Published Date: | 23 October 2025 |
| Closing Date: | 29 October 2025 |
| Job Requisition ID: | R41873 |
| Department: | FNB HSL |
| Employment Equity: | Inclusive and disability-friendly |
| Experience Required: | 1–2 years related experience |
| Qualification Level: | NQF Level 5 |
| Salary / Stipend (Estimated): | R12,000 – R18,000 per month (based on market trends for FNB Call Centre roles) |
Purpose of the Programme
The FNB Call Centre Agent Programme 2025 is designed to recruit individuals who can deliver high-quality customer service across multiple channels — including telephone, email, and digital platforms. The role focuses on enhancing client satisfaction, driving operational efficiency, and supporting FNB’s broader mission to offer world-class financial solutions.
Agents are trained to:
- Resolve customer queries efficiently.
- Provide accurate product and service information.
- Support internal teams through professional communication.
- Uphold compliance and governance standards.
- Contribute to customer retention and satisfaction.
This is not just a job — it’s a career-building platform in South Africa’s leading banking group.
Key Responsibilities & Outputs
| Key Area | Description of Responsibilities |
|---|---|
| Customer Communication | Handle inbound and outbound customer interactions, providing accurate and friendly support. |
| Service Delivery | Resolve customer issues promptly and ensure a positive experience on every call. |
| Administrative Support | Maintain accurate client records, reports, and updates on CRM systems. |
| Product Knowledge | Stay updated on FNB’s product suite, processes, and service policies. |
| Governance Compliance | Adhere to FNB’s policies, audit standards, and legislative requirements. |
| Performance Reporting | Contribute to operational reports and suggest efficiency improvements. |
Previous Stipend Comparison:
According to past FNB recruitment cycles, entry-level call centre agents earned approximately R11,500 – R15,000 per month. The 2025 intake reflects an upward adjustment aligned with inflation and market demand, averaging R12,000 – R18,000 per month, depending on experience and qualifications.
Minimum Requirements / Eligibility
To qualify for the FNB Call Centre Agent position, applicants must meet the following criteria:
- Education:
- Minimum NQF Level 5 qualification (Certificate, Diploma, or equivalent).
- Experience:
- At least 1–2 years of relevant call centre or customer service experience.
- Technical Proficiency:
- Exposure to Hogan systems and CRM tools (preferred).
- Communication Skills:
- Fluent in English (written and verbal). Additional South African languages are advantageous.
- Interpersonal Abilities:
- Strong empathy, patience, and problem-solving aptitude.
- Availability:
- Must be willing to work shifts, weekends, and public holidays as required.
Core Competencies & Skills Required
FNB’s ideal candidate is both customer-oriented and data-savvy, displaying a balance of empathy and analytical thinking.
| Skill Category | Key Competencies |
|---|---|
| Customer Focus | Empathy, listening, and problem resolution. |
| Technical Skills | CRM navigation, Microsoft Office, and data entry accuracy. |
| Analytical Ability | Interpretation of complex data sets and customer patterns. |
| Adaptability | Ability to work in dynamic, fast-paced environments. |
| Collaboration | Teamwork across diverse and multi-skilled departments. |
| Communication | Professional phone etiquette and clear verbal expression. |
Equity, Diversity & Transformation Commitment
FNB’s hiring process aligns with the FirstRand Group Employment Equity Plan, ensuring fair representation across demographics and inclusive recruitment practices.
- Disability inclusion: Candidates may voluntarily disclose disability information for accommodation support.
- Diversity in hiring: FNB values gender balance, ethnic diversity, and youth employment.
- Equal Opportunity: All appointments are made on the basis of merit, capability, and alignment with the bank’s transformation objectives.
How to Apply (Step-by-Step Guide)
| Step | Action |
|---|---|
| Step 1: | Visit the official FNB Careers Portal at https://www.fnb.co.za/careers. |
| Step 2: | Use the search bar to find the Call Centre Agent (Job ID: R41873) listing. |
| Step 3: | Click on “Apply Now” and create or log in to your FNB Career Profile. |
| Step 4: | Upload your updated CV, academic transcripts, and ID document. |
| Step 5: | Complete all required sections, including education, skills, and employment history. |
| Step 6: | Review your application carefully before submitting. |
| Step 7: | Check your email for confirmation and track your application status on the FNB portal. |
Important:
Applications close on 29 October 2025. Late or incomplete applications will not be accepted.
Possible Career Paths After Completion
Once appointed as a Call Centre Agent, successful employees can progress within the FirstRand ecosystem into more specialised or senior roles, depending on performance and qualifications.
Career growth opportunities include:
- Senior Call Centre Consultant
- Customer Service Supervisor
- Client Relationship Manager
- Digital Banking Specialist
- Sales or Product Consultant
- Team Leader or Operations Manager
With ongoing exposure to FNB’s training and leadership development programmes, ambitious individuals can build a long-term professional career within one of South Africa’s top financial institutions.
Call to Action
If you are passionate about customer service, teamwork, and innovation, this is your chance to join FNB, a brand that celebrates curiosity, collaboration, and purpose-driven excellence.
Apply before 29 October 2025 to be part of the FNB HSL team in Randburg.
Submit your application today and begin your journey in a dynamic, growth-oriented environment that rewards initiative and commitment.
Useful links:
| Learnerships Programme 2025/2026 | Learnerships Programme 2025/2026 |
| Online Course | Online Course |
| SA Bursaries | SA Bursaries |
| Internships | Internships |
| People with Grade 12 | People with Grade 12 |
| Government Jobs South Africa | Government Jobs South Africa |